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Your Questions, Answered
Cupped Waterfowl
Do we offer First Responder Discounts?
Yes, Contact our office for a one time use code1-844-471-4868
My Cupped Waterfowl Product was Broken or Missing a part from the Package. Who do I Contact?
Rock Ridge Outdoors Customer Service844-471-4868
Are the mallards full body or large?
Our mallards are full body.
Do Cupped Waterfowl Decoys come pre-rigged?
Yes, we offer a package with finishing mallards
Order & Shipping
1. How do I place an order?
You can place an order directly through our website by adding items to your cart and completing the checkout process.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
3. How can I check the status of my order?
After your order is placed, you will receive a confirmation email with a link to track your order status in real time.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the size of your order. Free shipping may be available for qualifying orders.
5. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once your order has been shipped, we are unable to make changes.
Product & Returns
1. What should I do if my product arrives damaged or defective?
If your product arrives damaged or is not working properly, please contact our customer service team within 7 days of receiving your order. We’ll arrange a replacement or refund for you.
2. How do I return a product?
To return a product, simply contact our support team with your order details. We will provide instructions and a return shipping address.
3. Are there any items that cannot be returned?
Certain products, such as custom or clearance items, may not be eligible for return. Please refer to our return policy for details.
4. When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
5. Can I exchange a product for a different model or size?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.
6. How can I contact technical support?
You can reach our technical support team via email, live chat, or the contact form on our Support Center page.
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What We Promise
Experience reliable service, secure shopping, and support you can count on